Systems Documentation

Your business is very dependent on your computer systems, phone systems, and communications circuits. If something goes awry, needs to be upgraded, or requires attention, do you have the information readily available to jump in and do whatever is necessary? If you have a systems meltdown, can the engineers immediately address the issue without having to waste precious time figuring out “what’s what”?

Through our Systems Documentation offering, we discover and document all aspects of your computing and communications infrastructure. We have developed a complete, concise documentation package over the years that is invaluable when troubleshooting issues in your systems, assessing upgrade requirements, or working with outside vendors.

This highly regarded documentation package includes:

A graphic representation of your infrastructure
Server room layout diagram
Communications circuit IDs & capacity
Internal and external IP addressing information
Firewall Rules
Server Functionality
Server Configs
Domain info
DNS Records
Switch Configs
Router Configs
Wireless Access Point Configs
Event Schedules
Support contact info
Support account info for all systems
Special Notes

Essentially, the Systems Documentation package provides everything a reasonably competent Systems Engineer would need to come in cold & intelligently work on your systems.

Many clients couple our Systems Audit service to our Systems Documentation service, as these two services have similar discovery requirements. Performing the two services concurrently reduces the time (and the cost) required to perform each service individually by about a third.